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Category:Rooms Division Front Office

Wanted jobs: Telephonist

Job description

The Lowry Hotel, Manchester - a Rocco Forte hotel - is looking for a Guest Relations Agent - Telephonist!

 

Manchester's most fashionable hotel, the award-winning Lowry Hotel is ideally situated on the banks of the River Irwell in the recently-developed Chapel Wharf area on the Salford-Manchester boundary. The first five-star hotel in Greater Manchester, The Lowry Hotel makes a bold contemporary architectural statement with its dramatic, curved, glass-fronted façade that creates a light and airy feel within the hotel interior.

 

Each one of the hotel's spacious 165 rooms and suites provide the maximum comfort and ease for our guests with an elegant combination of neutral tones, clean lines of dark woods and sleek furnishings.

 

The relaxed and stylish ambience of the River Restaurant reflects the sophisticated feel of The Lowry Hotel with a fresh, unpretentious approach to top quality dining.

The Lowry offers a relaxing haven from the busy Manchester streets, The Spa at The Lowry Hotel offers a wide selection of treatments specifically designed to restore mind and body, together with a gym, sauna, health suite and relaxation rooms.

As well as offering the ultimate in comfort, cuisine and leisure, The Lowry Hotel provides the perfect venue for your next Manchester conference, meeting or event for up to 400 people.

Job specifications

The five-star Lowry Hotel is currently recruiting for a Guest Relations Agent - Telephonist to work on our busy switchboard.

This role reports to the Front Office Manager but has a high degree of autonomy. The role involves being the first contact when customers and guests contact the hotel via telephone.

The provision of excellent customer care is essential as are good communication skills. Previous experience is preferred, although training will be provided. The successful candidate must be computer literate and be able to use email.

The hours of work are on a shift basis five days out of seven including weekends. The shift pattern will include both early and late shifts.

In return for your five-star telephone skills we offer a competitive salary, uniform and free meals on duty in addition to excellent training and development opportunities for the right candidate.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style. The hotel is part The Rocco Forte Collection, the Art of Simple Luxury in 13 key destinations.

 

Please forward to us the following:

1. Resume/CV
2. A Reference Letter

Payment

Competitive